• Ordering: The website is primarily for browsing. Orders are placed by contacting Sjahlendra Handicraft directly via email after reviewing the online catalog. The team will then provide pricing and availability details.
• Production & Delivery: Production lead times are typically 4-8 weeks, varying based on order complexity. A more precise timeline is given after order confirmation. Sjahlendra Handicraft manages all export procedures, including shipping and documentation, working with logistics partners for timely delivery.
• Minimum Order & Payment: A Minimum Order Quantity (MOQ) applies, usually 50-100 units per item, but varies by product. A 50% down payment is required upon order confirmation, with the remaining balance due before shipment. Payment is accepted via bank transfer.
• Customizations & Samples: Custom designs and modifications are possible. Contact Sjahlendra Handicraft with specific requirements. Samples are available upon request, with associated costs and shipping covered by the buyer.
• Shipping & Returns: International shipping is offered. Costs and delivery times depend on the destination and order volume. Due to the handmade and made-to-order nature of the products, returns are generally not accepted. All products undergo quality checks before shipment.
• Visits & Sustainability: Workshop visits can be arranged by appointment. Sjahlendra Handicraft is committed to sustainability, using eco-friendly materials and prioritizing plastic-free packaging. They adhere to fair trade principles, ensuring fair wages and ethical working conditions for artisans.