About Us

Our Story

Sjahlendra Handicraft is a local Balinese shop dedicated to furnishing your home with beautifully crafted, ethically-sourced products. Officially established in 2024, our journey began as a small-scale venture in 2018. We’re more than just an exporter; we’re on a mission to bring hope and economic justice to the talented artisans of Bali.

Doc : Our Activity at Workshop

Behind every piece of art lies a story of perseverance. Our artisans face significant challenges in marketing their creations, despite their exceptional craftsmanship. At Sjahlendra Handicraft, we aim to bridge this gap by creating opportunities that enhance their welfare and bring hope for a better future.

We are deeply committed to ethical sourcing and sustainability. Our products are crafted with respect for both people and the planet. We prioritize fairness above all else—ensuring our artisans receive fair wages and equal opportunities to grow their businesses.

Since 2018, our network of artisans has grown to include 55 suppliers (as of 2024), and we’re dedicated to expanding this community each year. Our vision extends beyond business growth; we hope to create a positive, long-term impact—empowering artisans to provide better education and nourishment for their children through the opportunities we help create.

Our commitment to sustainability is unwavering. Our golden rule in packaging is simple: “no plastic.” We strive to develop sustainable alternatives to single-use products, not just to create a movement but to inspire awareness, especially among the younger generation.

At Sjahlendra Handicraft, we believe that every purchase makes a difference. By choosing our products, you’re not only bringing beautiful craftsmanship into your home but also supporting the dreams and livelihoods of Balinese artisans. Together, we can create a better future—one handcrafted piece at a time.

Our Team

Doc : Our Activity at Workshop

At Sjahlendra Handicraft, we view our employees and partners as more than just team members—they are part of our family. We believe that bringing someone on board means taking on the responsibility to support, nurture, and empower them to grow both personally and professionally.

We are committed to creating a workplace where everyone feels valued, respected, and inspired to reach their full potential. We understand that success is built on trust and compassion, and we strive to maintain a balance where achieving our business goals never comes at the expense of our team’s well-being.

For us, success isn’t just about numbers—it’s about the positive impact we have on the lives of our team members. After all, a thriving business grows together with its people, because family always comes first.

FAQ

1. How do I place an order? Since our website is for viewing purposes only, orders can be placed by contacting us directly. Simply browse our catalog, note the products you’re interested in, and reach out to us via email on our website. Our team will assist you with product availability, pricing, and the next steps for placing your order.
2. How long is the production order (PO) time before dispatch? The production lead time depends on the complexity and quantity of the order. Typically, it takes 4 to 8 weeks from order confirmation to dispatch. We will provide a more accurate timeline once the order details are confirmed.
3. What is the Minimum Order Quantity (MOQ)? The Minimum Order Quantity (MOQ) varies depending on the product category. Generally, our MOQ is 50-100 units per item/code. Please contact us for more detailed information on specific products.
4. How much is the Down Payment? We require a 50% down payment to confirm the order, with the remaining balance due before shipment. This down payment is essential to support our commitment to fair trade principles, ensuring that our artisans receive fair wages upfront for their hard work. This provides them with economic stability and empowers them to continue their craft with dignity and respect.
5. What is the export procedure? After the order is completed and the final payment is received, we handle all export procedures, including packaging, documentation, and shipping arrangements. We collaborate with trusted logistics partners to ensure safe and timely delivery. Our team will keep you informed throughout the entire process, from production to shipment.
6. Can I request custom designs or modifications? Yes, we offer customization options to meet your specific needs. If you have a particular design or modification in mind, please contact us with your requirements. Our team will work closely with our artisans to bring your vision to life while maintaining the authenticity and quality of handmade craftsmanship.
7. Do you provide samples before placing a bulk order? Yes, samples are available upon request. We understand the importance of evaluating product quality before placing a bulk order. Sample costs and shipping fees will be covered by the buyer. Please reach out to us for more details on the sampling process.
8. What payment methods do you accept? We accept payments via bank transfer. Detailed payment instructions will be provided during the order confirmation process.
9. Do you offer international shipping? Yes, we ship worldwide. We work with reliable logistics partners to ensure safe and timely delivery. Shipping costs and delivery times vary based on the destination and order volume. Our team will provide detailed shipping information once the order is confirmed.
10. Are the products handmade and ethically sourced? Absolutely. All our products are handcrafted by local artisans in Bali, using ethically-sourced and sustainable materials. We are committed to fair trade principles, ensuring our artisans receive fair wages and work in safe, supportive environments.
11. What is your return and exchange policy? All our products undergo a thorough quality check and are marked with a quality approval before shipment. This ensures each item meets our high standards of craftsmanship and durability. Since our products are handmade and made to order, returns are generally not accepted.
12. Can I visit your workshop or meet the artisans? We value transparency and are proud of the craftsmanship behind our products. Visits to our workshop can be arranged by appointment, allowing you to see the artisans at work and learn more about their craft. If you’re interested, please contact us to schedule a visit to Bali. We welcome you with open arms.
13. How do you support sustainability and fair trade? We are committed to sustainable and ethical practices. Our products are made using environmentally friendly materials, and we prioritize “no plastic” packaging. We also adhere to fair trade principles by ensuring our artisans receive fair wages and work under ethical conditions. By choosing our products, you are supporting sustainable practices and helping to improve the livelihoods of local artisans.

If you have any other questions or need more information, feel free to reach out to us. We’re here to help!

Explore our exquisite collection of handcrafted products and support the dreams of Balinese artisans. Visit our Product Page today and discover the beauty of ethical craftsmanship!